#SafeStay Terms and Conditions

Timber House Resort's #SafeStay Products and Services

Guest Accommodations

The regular Terms of Service, Refund Policy, and Privacy Policy continue to apply, unless altered or amended by the terms and conditions expressed here.

Guests accommodations consist of either a guest room in our main building or a hotel trailer, capable of accommodating one or two people. Each such guest room or hotel trailer will include ensuite bathroom facilities. Each such accommodation room or hotel trailer will feature direct entry from the outdoors that is not shared with other guests. Each such accommodation room or hotel trailer will feature nearby parking for at least one vehicle. 

The accommodation room or hotel trailer will be sanitized before check-in and after check-out, according to our COVID sanitation procedure. 

All linens and consumable paper items such as toilet paper and paper towels will be provided. Guests are asked not to bring their own such items unless absolutely necessary. 

Packages that include meal choices will allow meals to be spread across the arrival date for one supper, and the departure date for one breakfast. Meal choices will be selected from our weekly menu at the time. These will include choices appropriate for food intolerances and allergic restrictions. Religious dietary restrictions will be accommodated on a best efforts basis.

Meals will be ordered by telephone at 613-475-3304 or by email or text message to info@timberhouse.net. 

Meal delivery will be 'touchless', either to the front door in an insulated container or to the trunk or door of a car.

The choice of the accommodation unit will be proposed at the discretion of the Timber House Resort, as most appropriate for the occupant. If the purchased accommodations and or meal choices were awarded in a contest or given to a third party after purchase, the recipient is under no obligation to take the offered accommodations and meals. Prize awards have no cash equivalent value. Purchases become non-refundable 48 hours after purchase, unless, at the sole discretion of the Timber House Resort, extenuating circumstances apply.

Prize awards must be booked for our available inventory on a date within the next 90 days. SafeStay purchase stay dates may be any time within 365 days of purchase.

All #SafeStay guests arriving under a purchased booking or any prize award must complete a health survey with us on their arrival date, prior to arrival, to ensure they are not experiencing any COVID symptoms. This health survey and any other appropriate measures will be revised from time to time in accordance with local health unit guidance. 

Sweepstake prize winner(s) or their gift recipient must be willing to have their name and/or the name or description of their role in the Front Line COVID response publicized by the Timber House Resort.

Purchase discounts may only be used by a qualifying purchaser or the qualifying recipient of the booking. Purchase discounts and other awards may not be combined.

Given the unpredictable and unprecedented nature of the COVID crisis, these policies will be revised, from time to time without notice and at the sole discretion of the Timber House Resort.

Contest Rules for Timber House Resort's "#SafeStays Package Giveaway"

Contest Description

This contest is in the format of a (possibly) recurring Sweepstake where a single grand prize award will be made of one 14-day Timber House Resort accommodation package. 

Entry into the contest is by filling out your name and email and hitting the "I Want It" button or the "Login with Facebook" button on the #SafeStays Package Giveaway widget found on the Timber House Resort website.  Similar widgets may be found on social media posts that we make or are made by contestant referrals subsequent to their participation.

Recurrences of the Sweepstake contest will be at the sole discretion of the Timber House Resort and may depend on the participation levels obtained with the first such contest and each subsequent one.

Grand Prize Description

The grand prize package consists of the following: 

(1) A single guest room or hotel trailer for 14 days, capable of accommodating one or two people. Each such guest room or hotel trailer will include ensuite bathroom facilities. Each such accommodation room or hotel trailer will feature direct entry from the outdoors that is not shared with other guests. Each such accommodation room or hotel trailer will feature nearby parking for one vehicle. 

The accommodation room or hotel trailer will be sanitized before and after use by the Sweepstake recipient, according to our COVID sanitation procedure identified herein. 

All linens and consumable paper items such as toilet paper and paper towels will be provided. Guests are asked not to bring their own such items unless absolutely necessary. 

(2) The option of paid meal services, during the stay, includes the arrival date for one supper, and the departure date for one breakfast at the posted times where these services are available. Meal choices will be selected from our weekly menu at the time. These will include choices appropriate for food intolerances and allergic restrictions. Religious dietary restrictions will be accommodated on a best efforts basis.

Meals will be ordered by telephone at 613-475-3304 or by email or text message to info@timberhouse.net. 

Meal delivery will be 'touch-less', to the room or trailer door, as the case may be.

The choice of the accommodation unit will be proposed at the discretion of the Timber House Resort, as most appropriate for the recipient. The recipient is under no obligation to take the offered accommodation. The Grand Prize has no cash equivalent value.

Grand Prize Eligibility and Award 

The objective of the contest is to obtain referrals of this contest to your friends via your social network or email contacts. A point score system for various successful referrals is used. A minimum of 5 points is required. This will typically require 5 or more referrals to join the contest, although there may be scenarios possible (commenting on our contest blog post) within the system we're using where eligibility may be possible with a lesser number such referrals.

The Sweepstake prize will be awarded at the end of the contest by a random draw, within 72 hours of the contest end, from all entrants who have achieved a minimum of 5 points via their successful referrals and commenting as described above.

Other Rewards will be confirmed via an email from Timber House Resort. 

The Sweepstake prize will only be awarded to the contest winner or to another person or couple the contest winner proposes. To be eligible to use the Sweepstake prize, at least one of the recipients must be a front line COVID crisis worker, defined as follows: health care workers; and other essential services workers.  If the recipient is not a front line health care worker or other essential services worker, they must give the prize to someone who is, otherwise the draw will be conducted again to find a suitable recipient.

All such awards are at the discretion of the Timber House Resort as to suitability and appropriateness of the recipient's situation.

The 14 day stay award must be booked from our available inventory on a date within the 180 days from the award. 

All award winner guests must complete a health survey with us on their arrival date, prior to arrival, to ensure they are not experiencing any COVID symptoms. 

One of the Sweepstake prize winner(s) or the recipient must be willing to have their name and/or the name or description of their role in the Front Line COVID response publicized by the Timber House Resort.

Other Rewards

Amanda Jean in Concert - May 16th, 2020 7PM - Virtual

A point score of 5 points will result in the award to the Contestant of a free ticket for online attendance at our Amanda Jean in Concert as part of Timber House Resort's Rendezvous online offerings, on May 16th, 2020 7PM.

15% off Timber House Resort Discount Coupon

A point score of 8 points will result in the award to the Contestant of a discount coupon for 15% off Timber House Resort accommodations for up to one year from the date of the award.

The discount coupon may only be used by the Contestant and may not be combined with other discounts.

50% Discount on Our Order Ahead Menu Dinner for One

A point score of 10 points will result in the award to the Contestant of a 50% discount on our Order Ahead Menu Dinner for One for pick-up only. The Order Ahead Menu Dinner for One may be used by the Contestant or it may also be gifted to a front line worker.  

The discount may only be used by the Contestant or the gift recipient front line worker, and may not be combined with other discounts.