Refund policy

Refunds

Guest rooms/trailers can be cancelled up to 48 hours prior to the reservation for a complete refund. 

Guest rooms/trailers cancelled less than 48 hours prior to a reservation are subject to the cost of 1 night stay unless otherwise determined by Timber House Management. 

For fresh food orders our refund/return policy is 24 hours. If something is not satisfactory please advise us immediately and return the product within 24 hours from the time of delivery or pick up.  At that time we can either replace the product or refund the product value. 

Non-returnable items:
- Gift cards

- promotional items such as; sales on services, tickets for events and nonrecurring events/retreats

To complete your refund or exchange, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Items not reported at the time of delivery, pick up or departure (for guest rooms/trailers)
- Any food product that is not still mainly intact (i.e. wanting a refund for the hamburger but still eating the whole hamburger) 

Once your item of concern is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.